Privacy Policy

We may collect information that you provide directly, such as when you contact us, create an account, or place an order. This may include:

• Name and contact details (email, phone, address).
• Identification and proof of address for KYC/AML compliance.
• Transaction details and order history.
• Technical information such as IP address and browser type when you visit the Site.

We use your information to:

• Respond to your enquiries and provide our services.
• Process orders and verify identity.
• Comply with legal and regulatory obligations, including AML/CTF.
• Improve the Site and monitor its security.

The Site may use cookies and similar technologies to remember your preferences, analyse usage, and improve your experience. You can manage cookies through your browser settings.

We may use third-party analytics and hosting services to operate the Site. These providers may process limited technical data on our behalf under appropriate safeguards.

We may share information with trusted service providers who help us operate the Site, process payments, or comply with legal obligations. We require these providers to protect your information and use it only for the agreed purposes.

We retain personal information for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law.

You may have rights under Hong Kong privacy law to request access to, correction of, or deletion of your personal information. To exercise these rights, please contact us.

• Request access to the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion or restriction of processing, where permitted by law.

We implement reasonable technical and organisational measures to protect your information from unauthorised access, loss, or misuse. No method of transmission over the internet is completely secure.

If you have any questions about this privacy policy or how we handle your information, please contact us at info@ngbhk.com.